Frequently Asked Questions
Everything you need to know about your writing experience at Pen Place.
What is the typical shipping time for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
Do you offer international shipping?
Yes, Pen Place ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy for ink and pens?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and quality reasons, bottled ink cannot be returned once the seal is broken.
Are your luxury pens covered by a warranty?
All premium writing instruments come with a manufacturer's warranty ranging from one year to a lifetime, depending on the brand. We also provide a 1-year limited warranty on craftsmanship for all Pen Place exclusive items.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I request a custom engraving on my purchase?
Yes, we offer professional laser engraving on select metal and resin pens. You can add this option directly on the product page before adding the item to your cart.